Customer Service


Customer Service The Future is Ours

  • Free shipping from €50,- (applicable in the Netherlands)
  • Free shipping from €80,- (applicable in Belgium)
  • All items are directly delivered from our stock
  • All orders received from Monday to Friday between the hours of 8am to 2pm will be shipped on the same day. If your order is placed after 2pm or on a weekend it will be shipped the next working day
  • Within the Netherlands we ship with PostNL
  • In all other countries we ship with TNT, DPD or DHL
  • Trace and tracking codes will be available


  • You can return an item within 14 days without reason
  • Please contact first our Customer Service team via
  • Unreported returns are at risk of delaying the return process
  • Please put a copy of the packinglist in the return package
  • Returning products within the Netherlands is free of charge. You will receive a return label of PostNL from us to return your item(s)
  • Outside the Netherlands the return costs are the responsibility of the customer

Terms/Condition of Returns:

  • The items(s) should be intact with the original labels attached in the original packaging
  • Exchanging an item into another size is possible
  • After receipt and approval of your return, we will refund the amount
  • In case you receive an item in a damaged or non perfect condition, please contact our Customer Service via mail at:

Address for Returns:

The Spectre Collective BV
Attn.: Customer Service dpt.
Torenallee 28-00
The Netherlands

Payment options:

  • iDeal
  • Sofort Banking
  • Bancontact / Mistercash
  • Paypal
  • PayPal Express Checkout
  • Bank tansfer
  • Creditcard

Bank information:

  • Company name: The Spectre Collective BV
  • Place: Eindhoven
  • Country: The Netherlands
  • International nummer (IBAN): NL19ABNA0474625001
  • Bank Identifier Code (BIC): ABNANL2A

Company info:

The Spectre Collective BV
Torenallee 28-00
The Netherlands

VAT ID: NL852141701B01
Chambre of commerce: 56472498

Other questions? 

Do not hesitate to contact us via mail at:, or call us at +31(0)40 213 62 60